The shoes are beautiful and I so wanted to love them, but unfortunately I had to return them because one of them slipped off of my foot (even with a shoe pad) and a couple of the pearls came off when I tried them on. The customer service was UNMATCHED though! Very responsive and even met me to do an in-person return. She also gave me a gift for my troubles which was also lovely and appreciated! Finally, the packaging was very pretty—loved the purple and gold sparkly box!